Ordering FAQ

Frequently Asked Questions for Event Orders:

Common questions:

* What kind of "prints" will I receive?

* What are digital files?

* How will my print/digital file differ from what I see on your site?

* How long will it take to receive my prints?

* How long will it take to receive my digital file?

* Do I have to order online?

* What if I don't like my print?

* Can I make copies of my print?

* Can I print my own photos if I purchase a digital file?

What kind of "prints" will I receive?
Most people associate the word "print" with the kind of image that comes from your average consumer inkjet printer. Each print you order from FZR Photography are custom crafted to the highest standards using archival methods and materials. Only top-quality professional photo printers using museum-quality papers are used. The image you receive is a photograph in every sense of the word.

What are digital files?
Digital files are electronic versions of an image and come in several sizes:

A Small digital file (see sample) is 800 pixels wide at its largest dimension. Small digital files are typically used on team/club web pages, internet forums, and email.

A Large digital file (see sample) is 2000 pixels wide at its largest dimension. Large digital files are great for sending to sponsors (see commercial usage information below), using as desktop wallpaper, and can even be used to make 300dpi 4x6 prints on your home printer.

The Original TIFF digital file (Too large to show a sample) is 4200 pixels wide and approximately 36MB in size at 300dpi. These files can be used for making your own personal prints, posters or billboard (i.e. the side of a race trailer or van). However, please make note that these files are for Non-Commercial use ONLY! And please, pay close attention to the Copyright Notices. They can NOT be used in any commercial publication, advertisement, or design without express written permission from FZR Photography. If you intend to use an image for commercial purposes, you must contact me to discuss pricing, usage rights or image release. Most commercial sponsors will require a photographer's release before they will accept an image. I'm more than happy to work with you on this, so please contact me.

How will my print/digital file differ from what I see on your site?
Each and every photo - regardless or size or format - is processed to look its best. Years of digital darkroom experience are used to crop, sharpen, clean, and color-correct each individual image. For example, if an image appears too dark in the event gallery it will have contrast adjustments to bring out color and detail as seen below:

As well, the "© Shawn Smoak | FZR Photography" watermark is removed from the final image.

How long will it take to receive my prints?
Prints up to 8x10 in size are typically mailed out via first class mail within 3-5 days. Images larger than 8x10 will take 4-7 days.

How long will it take to receive my digital file(s)?
Starting in 2005, the standard delivery method for digital files is via online download. Using online delivery means that your digital files will be available within 24-48 hours of placing your order! Your digital files will remain online for two weeks, ready to download at your convenience. CD-ROM delivery is also available.

Do I have to order online?
Absolutely not! If you wish to pay by check or money order (please don't mail cash), simply add the images you want to your cart, print the cart window, and mail your order to the address below. You can also use the order form you may have received at the track, or print one out from here.

Mail orders to:
Shawn Smoak
FZR Photography
Toledo, WA. 98591

What if I don't like my print/digital file?
Your satisfaction is 100% guaranteed, period. If you don't like what you ordered, for whatever reason (or if damaged in the mail), I will replace it free of charge. Simply call or email and I will get a replacement to you as soon as possible.

Can I make copies or scan my print?
Yes, but if you want additional prints I strongly encourage you to let me print them for you. Scanned and reprinted images will NOT have the quality of a print from the original image. If you want a digital version of one of your prints, they are only $5 each at 800x533 pixels.

Can I print my own photos if I purchase a digital file?
Please be aware that small digital files are not recommended for printing. While they may look good on your computer screen they will lack detail when printed.

Large digital files can be printed for your own personal use only! They can NOT be used in any commercial publication, advertisement, or design without express written permission from FZR Photography. If you intend to use an image for commercial purposes, you must contact me to discuss pricing, usage rights or image release. Most commercial sponsors will require a photographer's release before they will accept an image.

IMPORTANT NOTICE ABOUT COPYRIGHT PROTECTION
The Copyright Act protects photographers by giving the author of the photograph the exclusive right to reproduce your photographs. This includes the right to control the making of copies.

It is illegal to copy, scan, or reproduce these photographs elsewhere (other than for personal use) without our permission, and violators of this Federal Law will be subject to its civil and criminal penalties.

We will try to accommodate all reasonable requests. Please feel free to discuss your needs with us so that we may have the opportunity to serve you better.

More information on copyrights and laws to protect photographers can be found at the U.S. Copyright Office web site.